Frequently Asked Question

How do I login to Support site if I forgot my username or password?
Last Updated 6 years ago

1. Go to
2. Click "Open New Ticket" or "Check Ticket Status" depending on your intent.
3. When prompted to Sign-In but you don't know your username and password, just enter something in both fields and click the "Sign In" button. An error message will be displayed, but more importantly, a "Forgot My Password" link will appear below the login.
4. Click this link and follow prompts to send yourself a password reset link via email.
5. Click the link in the email you receive. You will be prompted for your email address once more for security reasons and then taken to your profile page where you will re-enter a new password twice to complete the process.

That should do it. You'll be submitting tickets in no time.

Please Wait!

Please wait... it will take a second!